Regulatory Changes Impacting Global Services in the EEA Countries

OVERVIEW
19.07.2019

Regulatory Changes Impacting Global Services in the EEA Countries


To adhere to regulatory changes, AirPlus International SA/NV, as an issuer of Visa and Mastercard, will no longer be offering emergency cards as of the beginning of September 2019, in order to comply with prevailing legislation’ of Mastercard & Visa providing the Emergency Card Replacement Service (ECR Service) for issuers based within the European Economic Area (EEA) countries.


The current magnetic stripe ECR Service is not fully compliant with the strong customer authentication (SCA) requirements set out in the Regulatory Technical Standards (RTS) for SCA and for common and secure open standards of communication under the second Payment Service Directive (PSD2), as Mastercard & Visa do not offer an EMV chip card solution.


The ECR Service is one of the services currently available via the Mastercard & Visa Global Services. The remaining services—including the Emergency Cash Advance Service (ECA Service) and the Lost and Stolen Reporting Service (LSR Service)—will remain available for all issuers in the EEA countries. There will be no change to the process for cardholders accessing these services via the Mastercard & Visa Assistance Center and the more than 80 established global toll-free numbers.