FREQUENTLY ASKED QUESTIONS

  • GENERAL
    • Is the Corporate card accepted everywhere?
    • Is there a fee for making payments with the card?
    • My monthly statement features a transaction I did not make. How can I dispute this transaction ?
    • My personal situation has changed (new address, new bank account,...). Can I notify this ?
    • What do I do in case of loss or theft of my Corporate Card?
    • Where will my card, Pincode and statements be sent?
    • My expiry date is nearby, do I need to order a new Corporate Card?
    • Where to change my Pincode code?
    • How can I raise/lower the credit limit on my Corporate Card? Can this be changed permanently/temporary?
    • How do I apply for a Corporate Card?
    • How much cash can I withdraw?
    • How to activate my direct debit procedure ?
    • I forgot/lost my Pincode, can I get a new one?
    • I have a question concerning my statement, where can I get help?
    • I have received an e-mail requesting my credit card information. What should I do?
    • I would like to cancel my Corporate Card. Which procedure do I need to follow?
    • I would like to use the travel inconvenience insurance. How do I proceed?
    • My Corporate Card is damaged. How can I get a new one?

      Our Customer Service Center will send you a new Corporate Card, bearing the same card number as your damaged card. A fee of €25 will be charged for card duplication. You can contact our Customer Service Center at +32 2 205 87 87 or by e-mail to cardinfo@bcc.airplus.com (Mon to Fri: 8.30 am to 6 pm - Sat: 9 am to 5 pm)

    • As a Programme Administrator, can I view cardholder transactions and private contact information?
    • Can I have access as a cardholder or Programma Administrator to an online portal?
  • 3D SECURE
    • During the authentication I can see the date of the last transaction. Why is this the case?

      This date is the date of your last connection with the server that validates the authentications. This information allows you to verify whether your card has been misused.

    • How can I change the language of the authentication screen?

      You cannot change the language on the authentication screen yourself, please contact the BCC Corporate Customer Service on + 32 (0)2 205 87 87 in order to change it.

    • How can I change the language of the registration screen?

      You can modify the language with the button at the bottom of the screen. Once you’ve selected a new language, this will become the default language.

    • How can I proceed to my first internet purchase and what kind of personal information will be asked?

      During your first internet purchase, you have to register using the following information: card number, expiry date, CVV code (last 3 numbers on the backside of your card) and your date of birth. Furthermore, you have to choose a personal code and answer a personal question from a proposed list.

    • How do I know whether a website is secure?

      For payments with Visa and MasterCard, check if the Verified by Visa/MasterCard SecureCode logos are displayed on the website. You can usually find them on the payment page.

    • How does 3D Secure protect you?

      If the merchant has a 3D Secure payment tool displayed on his website (mentioning the logos “Verified by Visa” and “MasterCard SecureCode”), you can rest assured that your card data are protected and that the payment can only be processed once you have identified yourself as the legitimate holder of your card. If you don’t identify yourself, the payment will be refused.

    • How many trials for registration are possible?

      During the registration phase you have 3 trials to register the correct information. Should you have forgotten the personal code, you can refresh your memory with the help of the personal question and answer. If your registration has failed after 3 trials, your purchase cannot be processed. In that case, you can contact the BCC Corporate Customer Service, who can unblock the situation immediately, on +32 (0)2 205 87 87

    • How much does this service cost?

      The use of 3D Secure is free of charge.

    • What is the Verified by Visa / MasterCard SecureCode and why is it more secure?

      The “Verified by Visa” and “MasterCard SecureCode” are services developed by Visa and MasterCard to ensure that you are the only person who is able to pay online with your credit card. Instead of simply providing your credit card number and the expiry date, you also have to identify yourself as the legitimate holder of the card. This protection is called 3D Secure.

    • Will I always be asked to identify myself?

      Yes, whenever the merchant website has joined the 3D Secure program, you will always be asked to identify yourself. If the merchant is not yet a member of the 3D Secure program, this identification will not be required.